Before you leave

If you are traveling to Mexico:

Make sure that your operator has signed a roaming agreement with Telcel

Where do you come from?

Before traveling you should know

Keep this information in mind

Emergency Calls

Dial 112.

365 days a year, 24 hrs a day.

Bilingual assistance (English / Spanish).

Before you leave 

Verify that your Wireless provider has an agreement signed with Telcel.

TELCEL's network is 1900 Mhz for GSM and 850 Mhz for 3G.

Voltage in Mexico is 110/127 VAC with american electric socket.

Contact your wireless provider to find out restrictions in I.R. Services

Additional Services 

(Please check with your operator the services availability)

Caller ID

Call Forwarding

Call Waiting

Voice Mail

3 Way Call

Call Hold


Customer Service 

Mexico (55) 25 81 33 00

U.S.A. 1 888 350 40 35

Canada 1 877 837 56 18

Rest of the World 00 / (+) 52 55 25 81 33 00

For further information please contact us by e-mail.

Available the all year long in the following schedules:

Monday to Friday: from 8:00 a.m. to 8:00 p.m. 

Saturday & Sunday: from 9:00 a.m. to 6:00 p.m.

(Mexico City Time)

The best national coverage