If you are traveling to Mexico:

Make sure that your operator has signed a roaming agreement with Telcel

Where do you come from?

Before traveling you should know

  • Voltage in Mexico is 110/127 VAC with american electric socket.
  • Contact your wireless provider to find out restrictions in I.R. Services.
  • TELCEL's network is 1900 Mhz for GSM and 850 Mhz for 3G.

Keep this information in mind  

Emergency Calls

  • Dial 112.
  • 365 days a year, 24 hrs a day.
  • Bilingual assistance (English / Spanish).

Before you leave

  • Verify that your Wireless provider has an agreement signed with Telcel.
  • TELCEL's network is 1900 Mhz for GSM and 850 Mhz for 3G.
  • Voltage in Mexico is 110/127 VAC with american electric socket.
  • Contact your wireless provider to find out restrictions in I.R. Services

Additional Services

(Please check with your operator the services availability)

  • Caller ID
  • Call Forwarding
  • Call Waiting
  • Voice Mail
  • 3 Way Call
  • Call Hold
  • SMS

Customer Service

  • Mexico (55) 25 81 33 00
  • U.S.A. 1 888 350 40 35
  • Canada 1 877 837 56 18
  • Rest of the World 00 / (+) 52 55 25 81 33 00

For further information please contact us by e-mail.

Available the all year long in the following schedules:

  • Monday to Friday: from 8:00 a.m. to 8:00 p.m. 
  • Saturday & Sunday: from 9:00 a.m. to 6:00 p.m.

 

(Mexico City Time)

The best national coverage

4G LTE Network & Coverage

SUBIR