Before You Leave

Discover our practical advices.

To use our network, make sure your operator has signed a roaming agreement with Telcel. Click on the zone of your country to consult our list of partners and the services available.

Choose your continent and country of origin.

Before you Leave

• Verify that your Wireless provider has an agreement signed with Telcel.
• TELCEL's network is 1900 Mhz for GSM and 850 Mhz for 3G.
• Voltage in Mexico is 110/127 VAC with american electric socket.
• Contact your wireless provider to find out restrictions in I.R. Services

Emergency Calls

• Dialing 112.
• 365 days a year, 24 hrs a day.
• Bilingual Assistance (English / Spanish).

Additional Services
(Please check with your operator the services availability)

• Caller ID
• Call Forwarding
• Call Waiting
• Voice Mail
• 3 Way Call
• Call Hold
• SMS

Customer Service
From:

• Mexico (55) 25 81 33 00
• U.S.A. 1 888 350 40 35
• Canada 1 877 837 56 18
• Rest of the World 00 / (+) 52 55 25 81 33 00

For further information please contact us by e-mail clicking the E-MAIL icon in this section.

Available the all year long in the following schedules:

• Monday to Friday: from 8:00 a.m. to 8:00 p.m.
  
• Saturday & Sunday: from 9:00 a.m. to 6:00 p.m.